This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us to understand and analyse how well the website performs and where it needs improvement.
Marketing: The information stored in cookies may also be used by third-party ad providers to show you ads on other websites on the browser as well. For more information on how Google collects and processes data please click here.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
For more information on how third parties collects and processes data please visit:
View Google’s Privacy and Terms
View TrustPilot Privacy Policy
The below list details the cookies used in our website.
| Cookie | Description |
|---|---|
| _fbp | Facebook implements this cookie to deliver advertisements to users when they are using Facebook, or a digital platform powered by Facebook advertising, after visiting a website. who then visit one of our websites. |
| _ga | This cookie is associated with Google Universal Analytics, which is a significant update to Google’s more commonly used analytics service. It distinguishes unique users by assigning them with a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session, and campaign data for the site’s analytics reports. It is set to expire after 2 years by default, although website owners can customise this. |
| _gat_gtag_<UA_ID> | This cookie is set by Google and used to distinguish users. |
| _gcl_au | This cookie is used by Google Analytics to understand user interaction with a website. |
| _gid | This cookie is installed by Google Analytics. It stores information of how visitors use a website and helps to create an analytics report of how the website is performing. The data it collects includes visitor volumes, the source of where they have come from, and the pages they have visited anonymously. |
| IDE | Used by Google DoubleClick, this stores information about how a user uses a website and interacts with other advertisements before visiting the website. It presents users with ads that are relevant to them according to their user profile. |
| CONSENT | Google uses the ‘CONSENT’ cookie, lasting for 2 years, to store a user’s state in relation to their cookie choices. |
| SOCS | ‘SOCS’ lasts for 13 months and is also used to store a user’s state in relation to their cookie choices. |
| NID | Security, Analytics, Functionality, Advertising for Google Ads and AdSense for Search. It can remain in a browser for up to 6 months. |
| test_cookie | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user’s browser supports cookies. |
| _uetsid | This is a cookie utilised by Microsoft Bing Ads and a tracking cookie. It allows us to engage with a user that has previously visited a website and expires 30 minutes after their browsing session ends. |
| _uetvid | This is a cookie utilised by Microsoft Bing Ads and a tracking cookie. It allows us to engage with a user that has previously visited a website. |
| MUID | Used by Microsoft as a unique identifier, this cookie is set by embedded Microsoft scripts. The purpose of the cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. |
| adiErr | adiErr is a cookie used to help us understand visitor interactions between our websites and call centre. |
| __adiCookieCheck | This is a test cookie. |
| CLID | This cookie is usually set by Dstillery to enable the sharing of media content to social media. It may also gather information on website visitors who use social media to share website content from the page visited. |
| aka_debug | This cookie is set by the provider Vimeo. It is essential for a website to have video functionality and collects statistical information, like how many times the video is displayed and what settings are used for playback. |
| cookielawinfo-checkbox-advertisement | This cookie is set up by GDPR cookie consent to record user consent for cookies in the category of “”Advertisement””. |
| cookielawinfo-checkbox-analytics | This cookie is set up by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category of “”Analytics””. |
| cookielawinfo-checkbox-functional | This cookie is set up by GDPR cookie consent to record user consent for cookies in the category of “”Functional””. |
| cookielawinfo-checkbox-necessary | This cookie is set up by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category of “”Necessary””. |
| cookielawinfo-checkbox-others | This cookie is set up by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category of “”Other””. |
| cookielawinfo-checkbox-performance | This cookie is set up by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category of “”Performance””. |
| viewed_cookie_policy | This cookie is set up by the GDPR Cookie Consent plugin and used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| CookieLawInfoConsent | This cookie stores a user’s consent, remembering a user’s choices. It expires in a year time. |
| stickyButtonsStatus | A cookie set by a website to control visibility of the sticky bar. |
| _biz_flagsA | A single cookie that stores multiple information, such as whether or not a user has submitted a form, performed a cross-domain migration, sent a view-through pixel, opted out from tracking, etc. viewthrough pixel, opted out from tracking, etc. |
| ajs_anonymous_id | These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if they have visited it before. They have a lifespan of 1 year. |
| amplitude_id_67f7b7e6c8cb1b558b0c5bda2f747b07trustpilot.com | Expires after 3650 |
| _biz_nA | This cookie is used to record website and server performance with each visit to a site. The data is aggregated and analysed; therefore, it remains anonymous upon use. |
| OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in a user’s browser when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify a site visitor. |
| _biz_uid | This cookie is used to record website and server performance with each visit to a site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. |
| _ttp | A cookie that is set by the TikTok pixel for identifying users via an anonymous ID. |
| _hjSessionUser_xxxxxx | A Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. |
| _biz_pendingA | This cookie is used to record website and server performance with each visit to a site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. |
| pys_start_session | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| pys_first_visit | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| pysTrafficSource | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| pys_landing_page | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| last_pysTrafficSource | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| last_pys_landing_page | Anonymous cookie used to facilitate the ‘PixelYourSite’ plugin, which manages our analytical services. |
| tawk_uuid_* | An essential HTTP cookie. |
| TawkConnectionTime | Manages visitor connection ends at each session. It is part of performance and functionality. |
| riq_cookie_widget_id_2553 | A Responseiq essential cookie. It expires after a year. |
| afl_wc_utm_main | Stores the timestamp of the last updated server-side communication. |
| afl_wc_utm_sess_landing | Stores a visitor’s first landing page URL. |
| afl_wc_utm_cookie_expiry | Stores the number of days that the cookies should expire after a visitor’s last visit. |
| afl_wc_utm_sess_visit | Stores a visitor’s first landing page visit timestamp. |
How can I control the cookie preferences?
Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Committed to customer care
Our dedicated team of aftercare specialists are here to guide you – looking after you and your product for as long as it remains yours. We want to make it easy for you to get in touch with us, whether you’re a new, existing or returning customer. If you’re not completely happy with our service we’d like to hear about it, that way we can put it right or if you need any warranty work or need to contact our accounts department – please get in touch.
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