Vacancies at Visual

We are looking for a passionate, driven and customer focused Aftercare Service Engineer who can flourish and progress within a fast paced, forward thinking environment. You will have the desire to be responsible for providing industry leading levels of customer service, exceeding customer expectations.

You will be highly driven, motivated, passionate, and determined to succeed, you will be driven to deliver an excellent after-care customer service experience.

You will be responsible for resolving any issues which customers may have with our products.  You will provide excellent customer service, creating positive relationships and sales opportunities.

You will have a positive outlook and you will be driven to deliver an excellent aftercare first fix rate.

Role Responsibilities

• To be responsible for resolving issues with our windows, doors, bi-folds, orangeries, and conservatories;
• To provide excellent customer service whilst at customers properties;
• To ensure that all visits are completed on the first visit;
• To be responsible for ensuring quality work is carried out at all times;
• To ensure that your customer experience score is positive;
• To support the Aftercare department to assist with resolving any issues as and when required.

Person Attributes

• Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries.
• The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc.
• Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems.
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
• A clean driving license.
• Good communication skills with the ability to communicate both verbally and written.
• A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales.
• A willingness to undertake further training with the ability to implement learning into your daily work.

If you would like to be considered for this opportunity, please send your CV and covering letter using the form below.

Part Time Permanent Position

Hours 9:30am – 2:30pm

Salary to be discussed based on experience.

• Excellent and confident telephone manner, dealing with day to day enquiries in a polite and professional manner.
• Must have an outgoing personality.
• Problem solving and dealing with any issues that may arise.
• Processing UPVC orders
• Designing base plans using TurboCAD (training given)
• General office duties, such as filing, answering the phone, data entry and typing etc.

If you would like to be considered for this opportunity, please send your CV and covering letter using the form below.

We are really keen to speak to anybody who has experience of using SAGE, and Microsoft Office, such as Word, Excel and Outlook. We are also looking for someone who has had experience working in the UPVC industry/ glazing industry.

To support our ongoing business growth, opportunities available for experienced Bricklayers / Builder Squads. This is a great opportunity to work for a high profile, top quality, forward thinking business.

We expect you to

• Be experienced in the full construction of conservatory bases –groundworks/foundations, bricklaying and laying of floors;
• Provide excellent quality Bricklaying/building work;
• Be experienced in all aspects of small-scale building;
• Deliver an exceptional level of customer service;
• Maintain and strength the Visual Brand and reputation;
• Have an outstanding work ethic;
• Demonstrate extremely high standards of work;
• Hold a full Driving license;
• Relevant liability insurance;
• MTC card;
• Strong knowledge and experience of site Health and Safety.

You will be:

• Expected to provide and work with a Labourer/Ground Worker;
• Able to display strong communication skills;
• Able to build positive relationships with all key personnel;
• Highly driven;
• Self - Motivated;
• Hardworking;
• Determined to succeed;
• Driven, passionate and show pride in your work;
• Strong problem solver;
• Good planning skills.

If you would like to be considered for this opportunity, please send your CV and covering letter using the form below.

Visual are always looking for sales professionals who can flourish within a very unique direct sales environment. We are looking for talented individuals both from within and outside of the industry.

Role Responsibilities

• Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
• Meeting homeowners and helping them to create their dream home using our unique design software and product range;
• Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs;
• Establishing the customers “New Living Space” design requirements and interpreting design requirements into a design solution, modelled using bespoke software;
• Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
• Listening to the customer and understanding their needs to gather the ideas needed to create the desired design;
• Address sales goals and adjust to the customers’ needs to close a sale;
• Prepare monthly data detailing the sales targets and KPI

Person Attributes

• You must be smart and professional, as you will be the one who sets the first impression of the company;
• You will be a passionate, highly driven individual who enjoys helping customers;
• You will be a versatile, dynamic and determined individual with previous sales experience, highly goal orientated with demonstrable experience of hitting or exceeding sales targets;
• A flexible and adaptable truly professional sales consultant, delivering professionalism to the customer, company and industry;
• You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
• Excellent numerical skills, be able to think logically and be objective in your decision making;
• Good IT Skills required, Word, Excel, Outlook etc.
• Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the customer;
• Good problem-solving skills, able to identify cost efficient solutions to problems;
• You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
• A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
• You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
• Hands on, results focused, motivated to deliver in advance of deadlines;
• Robust, energetic and tenacious;
• Motivated to achieve targets and goals, a credible individual who possesses a “can do” attitude and has an open mind to learn from the best in the business;
• Quality driven & professional, employing the highest levels of honesty, probity and integrity;
• Analytical with good commercial acumen.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality customer service this could be the opportunity for you. Please complete the form below.

The role of Conservatory / Orangery Surveyor is part field and part office based.

In essence, the role is to take a contract from the point of sale to the point where it is ready for order processing prior to installation.

A good sound knowledge of the conservatory / orangery and building industry and previous experience in surveying is essential.

Duties include:

• Making appointments with customers to carry out the survey.
• Meeting with customer at their home and reviewing the contract sold.
• Discussing and confirming with client all choices regarding design.
• Carrying out a comprehensive survey to determine manufacturing sizes.
• Identifying any discrepancies between the contract sold and the final work to be carried out.
• Liaising with Contracts Manager regarding any alterations to contract.
• Producing full working drawings for Planning Applications, Building Regulations, Builders and Order Processing as necessary for each installation.

Qualities required include:

• Previous surveying experience.
• Good knowledge of current Building Regulations.
• A methodical and accurate work ethic.
• Ability to work under pressure and meet deadlines.
• Strong communication skills, both written and verbal.
• Good working knowledge of the window/conservatory/extensions/building industry.
• Computer literate.
• MTC card or equivalent.
• Clean driving licence.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.